User Designer

Isn’t it strange the way faces look so different? Yet we easily recognise that a face is a face. Imagine waking up tomorrow and everyone’s face has disappeared. Each face is replaced with a blank unexpressive blob. Don’t worry about the eating, seeing, speaking and breathing bits - in this brave new faceless world we can still speak and eat, etc, all without a face.

In Faceless Land would you be more or less easily able to tell when someone is lying to you? Think how many times you’ve chatted with someone close who says one thing yet you know from their eyes, lips, nose and cheeks that they mean the opposite.

For a fascinating article about the science behind our ability to read faces checkout The Naked Face (free download) written by Malcom Gladwell, published in the New Yorker a few years ago.

From the article I learnt that most of us are absolutely terrible at telling whether people are lying. We’re so bad that when it comes to strangers we might as well flip a coin as guess whether they are telling the truth or not. Less than 1 percent of people are extremely good at telling whether others are lying.

How do these the super face readers do it? What do they see in the human face that normal people don’t notice? Psst, Gladwell’s article provides a few answers.

Paul Ekman is one of the pioneering researchers into understanding facial expressions. In the 1960s he helped establish that facial expressions are universal. He also found that in a limited way if you physically arrange your face to mimic an emotion then you begin to feel that emotion! There’s lots more brain food on Ekman’s website via his freely available articles and book chapters.

Ok, that’s it for now with the science - I’ll be back to this topic again as its very relevant, interesting and has lots of potential, e.g. Affective Computing (MIT Media Lab Group), HCI + Emotions (paper discussing applications), etc.

How does face reading relate to User Designer? Computers and other digital tools are currently face blind, to them we are all living in Faceless Land. Cutting edge research has begun to crack the problem of facial recognition but we are still a long way off from having systems that recognise facial expressions with the same accuracy as super face readers.

What are the implications when we can design digital artifacts that read our faces as well as super face readers? Add in a dash of smart materials that can intelligently re-shape themselves, and out pops ideas such as self-reshaping comfort blankets that reassure a child by mimic’ing the movement of a parent’s face. The blanket might be able to “smile” without looking like a face - it creases itself here and it creases itself there.

Or make-up that stimulates your facial muscles to induce you to arrange your face into a smile…smile on the outside so you smile on the inside.

Or a sales technique where the salesperson’s office furniture, cups, chairs and any surface begins to look a little bit like the potential buyer’s face. If it was done subtly enough it might be more reassuring than creepy. Here’s lookin at an office chair lookin like yourself, human.